Herschel Supply Reviews

Baby hat sizes are very wrong! I ordered the 1-2year hat for my 6 month old and it didn't even fit on her head fully. She has quite a small head in all other hats!
I would not order from here again due to this and because they make you pay for postage to return the items! Waste of money and royal mail benefitted from the £4.50 postage.

I had to contact them twice. First they cancelled my item from an order. The bag was more on sale when I bought it and because of everything I’d have to pay for shipping when the order I had free shipping. Customer service made it seem like it was such a hassle dealing with me from the beginning. The bag came in and the zipper was cheap and made I had to use to much more to open the bag I felt like I was going to break it. I wanted to return it but they said I had to pay for the label. I contacted them again and they told me I had to pay. I told them the zipper issue and they told me I had to send them a video and they would debate. The guy didn’t want to help me at all and wasn’t understanding about anything. Don’t buy from them. If there are any issues they won’t help at all.

I love the style and colour of my backpack, it goes well with all my outfits. The customer service was also exceptional, they answered all my questions promptly and provided great assistance. I would highly recommend Herschel Supply Co. to anyone looking for a stylish and high-quality backpack

Never order from this site. I ordered a bag in Black Friday, got my order one week late to find out they sent me the wrong product. I contacted them a several days later they sent me shipping label to return the product and said they would ship me the correct product ASAP. To this date I'm still waiting for my bag and I'm afraid I might not even receive what I purchase once it finally arrives. I'm thinking about asking my bank to return the purchase. Also customer service is non responsive. I have a trip coming up and I need the bag. Save yourself from the hassle of going through this and don't order from them.

Disappointed that an order I placed took 14 days to be delivered (10 working days) and I didn't have what I needed on time for my trip. I'd prefer it if that was stated on their website instead of them claiming that shipping takes 1/2 working days. In my case, shipping took 10 working days. The positive is that they refunded 20% of the value of my order.

I placed an order on 3rd for a bag and was told 1-2 business days for delivery. It’s now the 9th Dec and I have not heard anything regarding the status of delivery for my order despite contacting their customer service on weds 7th. I just want my order to be cancelled and my
Money returned as they are in breech of my customer rights and I will be contacting the financial ombudsman if I continue to have no response. I wish I had seen these reviews before I ordered but I stupidly assumed they were a legit company!!

I ordered 3 items on 22.11.22. After payment, they sent an email that one beanie was sold out. But they didn't send me 12 Euro. I used my foreign debit card while shopping. maybe about that but I sent 2 emails to customer service with my bank account documents and still there is no answer or solution. I've been using Herschel for a long time but I never buy again sth in Herschel's Germany store.

I am waiting for a solution!!!!

Item ordered on 24th November, then informed it would be delayed by a further five working days in addition to the usual two for delivery. Contacted customer services on day seven, after still no confirmation of dispatch, to be told warehouse staff still dealing with delayed orders and no confirmed dates for delivery. Received email today (day nine) informing me the item is not in stock. However, their website now appears to have the item in stock but with an increased price, strange. Regardless of an offer of 15% off my next order, I wouldn’t give them another penny. Neither should you. Utter incompetence.

I have been waiting for my wallet for 2 weeks. Customer Service does not react. i wish i had read on here how horrible they are. Nver will i ever purchase sth from herschel again

Wish I’d read the reviews on Trustpilot before ordering, placed an order on 24/11/22 and supposedly they have next day delivery. It’s now 30/11/22 and my order hasn’t moved - it’s showing that they’ve got it. I need this bag for a journey I’m going on soon, very frustrating

I ordered on Thursday 24/11 , paid 10eur for express delivery to receive my article on time. We are Wednesday, it is still not dispatch. At least, I got the refund of the express delivery fees.

Horrible. I try to return an item and They make it impossible. You have to go to a store, print off the label and then go purchase some sort of packing tape (??) or something to ensure the label sticks on. I’ve been to two ups stores today and STILL unable to return this item. So ridiculous

I have bought the Hershel Retreat backpack and I was using it for the past 4 or 5 years. It held up fine, but now its really starting to show its age and started detreating quickly, also about a year ago it started to fade and its not black at all anymore but brown and doesn't look good

I wrote to the Support more than 2 and an half week and have got no response. The funny part is you can ask them if they got it and they answer. But they don't do anything about your claim and they say in the next days (over a week ago) I will get a response. When I won't get an response I will call the Stats Consumer Protection of Austria, because that is an Illegal bad Support.

Filed a claim to switch out our book bag that we was told it had life time warranty. So far we have not heard anything from anyone not even from emailing. Chat lines are down and same as phone lines so now I'm assuming I'm screwed and will have to buy another good bag and of course not from you!!